Damaged or Defective Policy

Hey Tuesday, we take great care in ensuring the quality of our products and packaging. However, we understand that unforeseen issues may occur during transit or manufacturing. If you receive a damaged or defective item, we apologize for any inconvenience caused and will gladly assist you in resolving the issue. Please review the following guidelines for damaged or defective items:


Reporting a Damaged or Defective Item:
If you receive an item that is damaged or defective, please contact our customer support team at heytuesday@gmail.com within 48 hours of receiving the product.
Provide your order number, a clear description of the issue, and any relevant details or supporting documentation, such as photos or videos.
Evaluation and Resolution:
Our customer support team will review your case and determine the appropriate resolution.
In some cases, we may request additional information or evidence to assess the damage or defect.
Return or Exchange:
Depending on the nature of the issue, we may offer one of the following options:
a. Return: If the item is significantly damaged or defective, we may request you to return it to us. We will provide a prepaid shipping label or arrange a pickup, at no cost to you.
b. Exchange: If the item is replaceable, we will arrange for a replacement to be sent to you. We may request the return of the damaged or defective item, depending on the circumstances.
Refund or Store Credit:
If a replacement item is not available or you prefer a refund, we will issue a refund to the original payment method used during the purchase.
If you prefer a store credit, we can provide you with a gift card equivalent to the value of the item.
Resolution Timeframe:
We strive to resolve damaged or defective item cases as quickly as possible.
Depending on the specific circumstances, the resolution process may take up to 10 business days from the date of contact.
Note:

Please retain the original packaging and any accompanying accessories until the issue is resolved, as they may be required for the evaluation process.
We reserve the right to refuse a return, exchange, or refund if the item has been mishandled, abused, or altered after delivery.
If you have any further questions or need assistance regarding damaged or defective items, please contact our customer support team at heytuesday@gmail.com. We are here to help!

Please note that this Damaged or Defective Items policy is subject to change without prior notice. It is recommended to review this page periodically for any updates.